Complaints Policy
If something went wrong, we would rather hear it from you directly than read it somewhere else later.
How to Complain
Contact us with the date of the job, the address or vehicle involved, the name of the technician if you have it, and what went wrong. Photographs help where there is damage.
Call [PHONE] or use the contact form. Either reaches the same place. [CTA:estimate]
What We Will Do
We acknowledge complaints promptly and tell you who is handling it. We will look at the job record, speak to the technician who attended, and come back to you with a plain answer rather than a form letter.
If we got it wrong we will put it right, which normally means returning to redo the work at no charge, or refunding it. If we think the work was correct we will explain why, and show you what we based that on.
If You Are Still Not Satisfied
Tell us. A complaint that has been closed badly can be reopened and looked at again by someone who was not involved the first time.
You retain any legal rights you have regardless of this process. Nothing here replaces them.
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