How We Work
No call centre script and no surprise pricing. Here is what actually happens between your call and your door opening.
When You Call
We ask four things: where you are, what is locked, whether a key still exists anywhere, and what the hardware is. For a vehicle we also want the year, make and model, because that decides whether the job is a plain blade, a transponder chip or a proximity fob.
With those answers you get a price for that job and a realistic arrival window. Not a call-out fee with the real number decided later in your driveway.
When Someone Arrives
Identification first, every time. Before we open a home, a vehicle or a business we ask for proof you have the right to be there. It adds two minutes and it is the reason you can trust whoever turns up at your own door.
Then the work, non-destructively wherever the hardware allows. If your lock cannot be opened without damage we say so before starting and quote the replacement separately, so nothing is destroyed without you agreeing to it first.
What We Will Tell You Straight
That rekeying the lock you already own is usually the right answer, and cheaper than the new hardware someone else would sell you. That a door which will not open is often a misaligned strike plate rather than a failed lock. That a stiff cylinder wants dry lubricant, not oil.
And when a lock genuinely is not worth saving, we will tell you that too.
Locked Out? Let's Get You Back In
Free estimates across Fort Smith and the Arkansas River Valley.
Free — no obligations